There are counters with staff along two walls, and fairly hip red, sectioned oval couches with seating all the way around in the center of the room. And here's the best bit: You can take a number from a little ACM-looking machine and SIT DOWN TO WAIT. Woo hoo, what a fabulous idea! What's more, there is always a Royal Mail employee standing near the ticket machine offering assistance and directing customers to where they need to go for various transactions/needs. It's so simple, yet so helpful.
I think the whole "take a number and sit down" idea is particularly great. It's especially helpful to anyone with mobility issues, the elderly, a parent trying to comfort or wrangle little ones, women in ill-advised heels that are killing them, someone fighting an illness and just trying to get through the day, someone carrying heavy packages, or any number of other scenarios where it would be a godsend to sit down as you wait your turn.
This is truly an example of where a business in England is providing a wonderful example of showing that it cares about good customer service. And believe me, you don't find that often enough.
